I have tried my best to represent my work as accurately as possible.  Colors may vary slightly from device to device or computer to computer, due to display settings.  

RETURNS:  Beautiful hand crafted jewelry is meant to be worn...and loved.  If for any reason the pieces you receive are not to your liking, simply return them for exchange or refund.  I will only accept pieces within 14 days of shipping.  They must be in original condition, and have not been worn.   Please use care when repacking the work, and send them insured and postage paid to my address below.  Shipping charges will not be refunded.

ADJUSTMENTS: 

Bracelets:  Fit is important when wearing glass jewelry.  I will be happy to adjust the size of your bracelet ONE TIME with no bench fee.  You pay shipping to me, I will ship the piece back to you.  

Necklaces:  I will shorten a necklace ONE TIME with no bench fee.  You pay shipping to me, I will ship the piece back to you.  Cost for lengthening a necklace will depend on availability and amount of materials used.  Please contact me for a quote.

REPAIRS: Glass is a fragile material, and occasionally mishaps occur.  Because I make all the glass beads in the compositions, I am gladly able to replace any bead that happens to break.  I charge a bench fee of $15.00 plus the cost of any beads that need replacing.  I will, within my power, attempt to replicate the beads accurately, bearing in mind their handmade nature.  If a repair is needed, send me an email and I will give you a quote.

In the event that the piece sustains damage due to failure of beading wire or clasp, I will repair the piece at no charge. This does not apply to unexpected yanks from toddlers.

SAFE HANDLING:  Use care when putting on and taking off your glass jewelry.  Doing so over a soft surface is helpful.  Be sure the clasp is fully engaged.  Store the jewelry in a soft place...not in the bottom of a pocketbook or jewelry bag.  Keeping it in plastic with a bit of non-tarnish paper will maintain the sheen on silver and vermeil.

If there are any concerns I haven't addressed here, email me at dzack@diannezack.com.

Dianne Zack Jewelry,  575 Strakos Road, Greenfield Center, NY  12833.